Refund and Returns Policy

Last Updated: 7/20/2026

At Exotic parrot shop , we are committed to the health, well-being, and lifelong happiness of our exotic birds and our customers. We understand that bringing a new feathered family member into your home is a significant decision.

This Refund and Returns Policy is designed to be transparent, fair, and to protect both you and the precious birds we raise.

🦜 Live Bird Guarantee

Because we are dealing with living, sentient animals, our return and refund policy differs significantly from that of a standard retail store. We prioritize the welfare of our birds above all else.

1. Health Guarantee

We stand behind the health of every bird we place. All birds adopted from Exotic parrot shop are examined by a certified avian veterinarian and are in good health at the time of adoption. Our health guarantee is active for 30days from the date of pick-up or delivery.

If your new bird is diagnosed by a licensed avian veterinarian with a pre-existing, life-threatening condition within this period, we will:

  • Option A: Provide a full refund of the adoption fee upon the return of the bird.
  • Option B: Work with you and your veterinarian to cover the cost of treatment for the diagnosed condition, up to the value of the adoption fee.
  • Option C: Replace the bird with a similar bird of equal value, subject to availability.

To qualify for the Health Guarantee:

  • You must provide a written diagnosis and veterinary records from a licensed avian veterinarian.
  • You must contact us within 24-48 Hours of receiving the diagnosis.
  • The bird must not have been exposed to other birds outside of your household without our prior knowledge.

2. 30-Day Well-Being Support

We believe in setting you up for success. For the first 30 days following your adoption, we offer our new owners unlimited access to our avian care team. We are here to answer questions about diet, behavior, and adjustment to help ensure a smooth transition for your bird.

3. Return Policy (Change of Heart)

Because our birds are raised with love and socialization, we do not accept returns due to a “change of heart” or because the bird did not meet your expectations in terms of personality or talking ability.

We work closely with all potential adopters to ensure a perfect match. We encourage you to ask questions, request video calls, and visit our facility (by appointment) to meet your bird before making a commitment.

If, in exceptional circumstances, you are unable to keep your bird, we will always welcome it back into our care. However, the adoption fee is non-refundable in these cases, as the bird’s well-being is our primary concern. A rehoming fee may apply to cover the cost of quarantine and re-socialization.

📦 Shipping and Delivery

  • Shipping Costs: All shipping and delivery fees are non-refundable.
  • Lost or Damaged in Transit: We partner with trusted, experienced pet shippers. If a bird is lost or arrives in critical condition due to shipping, we will work with you and the shipping company to resolve the issue. A full refund or replacement will be offered if a bird is confirmed dead or critically injured upon arrival.
  • Arrival Protocol: Upon delivery, you must inspect the bird and its crate immediately. If you notice any signs of distress or injury, please document this with photos and contact us immediately

🛍️ Merchandise and Supplies

For any non-living products (e.g., cages, toys, food, supplements) purchased from our shop:

  • Returns: We accept returns on unused, unopened merchandise within 14 Days of delivery.
  • Condition: Items must be in their original packaging and in resalable condition.
  • Refund: Refunds will be issued to the original payment method. Return shipping costs are the responsibility of the customer.
  • Damaged Items: If you receive a damaged item, please contact us within 48 Hours with photos of the damage and packaging for a replacement or full refund.

💳 How to Request a Refund or Return

To initiate a return or a claim under our Health Guarantee, please follow these steps:

  1. Contact Us Immediately: Reach out to our customer care team via email at info@exoticparrotshop.com 
  2. Provide Documentation: For health-related returns, provide a detailed veterinary report and diagnosis.
  3. Await Authorization: Do not ship any bird or merchandise back to us without receiving a Return Merchandise Authorization (RMA) number from our team.
  4. Follow Shipping Instructions: We will provide you with specific instructions on how to safely return the item or bird to us.